Terms of Service

Effective Date: February 17, 2026
Last Updated: February 17, 2026

1. Agreement to Terms

By accessing or using the Reachd.ai platform, website, or any associated services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not access or use the Service.

2. Description of Service

Reachd.ai provides a software-as-a-service platform that analyzes how AI-powered search and recommendation systems (including but not limited to ChatGPT, Google AI, Perplexity, Grok, and Claude) respond to queries relevant to your business. The Service delivers analysis, scoring, and recommendations intended to help businesses understand and improve their visibility in AI-generated responses (“AI Visibility”).

The Service includes, without limitation:

The Service does not constitute marketing, advertising, legal, financial, or professional advice of any kind. Recommendations provided through the Service are informational and educational in nature only.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use. By using the Service, you represent that you are using it for business purposes and not as a consumer.

4. Account Registration and Security

You must create an account to access the Service. You agree to:

We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion.

5. Subscriptions, Billing, and Payment

5.1 Subscription Plans

The Service is offered on a subscription basis. Available plans, features, and pricing are described on our pricing page at reachd.ai, which may be updated from time to time.

5.2 Billing

Subscription fees are billed in advance on a monthly or annual basis depending on your selected plan. You authorize us to charge your designated payment method on a recurring basis.

5.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be notified of upcoming renewals in accordance with applicable law.

5.4 Price Changes

We may change subscription prices upon reasonable notice. Price changes take effect at the start of the next billing period following notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5.5 Refunds

All fees are non-refundable except as required by applicable law or as explicitly stated in a written agreement between you and Reachd.ai. We do not provide refunds for partial subscription periods or unused features.

5.6 Taxes

You are responsible for all applicable taxes. Prices do not include taxes unless explicitly stated.

5.7 Failed Payments

If payment fails, we may suspend or terminate your access to the Service after reasonable notice. You remain liable for all outstanding amounts.

6. Acceptable Use

6.1 Permitted Use

You may use the Service solely for your own internal business purposes in accordance with these Terms.

6.2 Prohibited Conduct

You agree not to:

6.3 Agency and Reseller Use

If you use the Service on behalf of clients as a marketing professional, agency, or consultant, you are responsible for ensuring your clients’ compliance with these Terms and for all use conducted through your account.

7. Intellectual Property

7.1 Our IP

The Service, including its software, underlying technology, methodologies, algorithms, scoring systems, user interface, design, content, and all related intellectual property, is owned by or licensed to Reachd.ai and protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in the Service.

7.2 Your Data

You retain ownership of the business information you submit to the Service (“Customer Data”). By submitting Customer Data, you grant Reachd.ai a non-exclusive, worldwide, royalty-free license to use, process, and analyze Customer Data solely for the purpose of providing and improving the Service.

7.3 Output and Reports

Reports, analyses, and recommendations generated by the Service (“Outputs”) are licensed to you for your internal business use only. You may not resell, republish, or distribute Outputs without our prior written consent.

7.4 Aggregated Data

Notwithstanding anything else in these Terms, we may collect, compile, and use data derived from your use of the Service in aggregated, anonymized form (“Aggregated Data”) that does not identify you or your business individually. Aggregated Data is our property and may be used for any lawful purpose, including improving the Service, developing benchmarks, and conducting research. This right survives termination of your account.

7.5 Feedback

If you provide suggestions, ideas, or feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that Feedback without compensation or attribution to you.

8. Third-Party Services and Data

8.1 Third-Party Platforms

The Service analyzes responses from third-party AI platforms (including ChatGPT, Google AI, Perplexity, Grok, Claude, and others). These platforms are owned and operated by independent third parties. We have no control over, and assume no responsibility for, the content, policies, availability, or behavior of any third-party platform.

8.2 Third-Party API Dependency

The Service relies on access to third-party APIs and publicly available information. We do not guarantee uninterrupted access to third-party services. Changes to third-party APIs, terms of service, algorithms, or availability may affect the Service without notice, and we are not liable for any such changes or their effects on your results.

8.3 Publicly Available Information

Competitive analysis and business profile data used in the Service is derived from publicly available sources. We make no representations as to the accuracy, completeness, or timeliness of such information.

9. Disclaimers

9.1 No Guarantee of Results

THE SERVICE PROVIDES ANALYSIS AND RECOMMENDATIONS BASED ON OBSERVABLE DATA AT A POINT IN TIME. WE DO NOT GUARANTEE ANY PARTICULAR OUTCOME, INCLUDING BUT NOT LIMITED TO IMPROVEMENTS IN AI VISIBILITY, INCREASES IN WEBSITE TRAFFIC, LEAD GENERATION, REVENUE, OR CUSTOMER ACQUISITION.

Any estimates of potential revenue impact, lead generation, or return on investment (“ROI Estimates”) provided through the Service are illustrative examples only, based on historical observations and industry benchmarks. ROI Estimates are not promises, projections, or warranties of future performance. Actual results will vary and may differ materially from any estimate provided.

9.2 AI Platform Changes

AI platforms change their algorithms, training data, and response behavior frequently and without notice. A recommendation or result that applies today may not apply tomorrow. We make no warranty that any action taken based on our recommendations will produce or maintain any particular result in any AI platform.

9.3 No Professional Advice

Nothing in the Service constitutes legal, financial, marketing, or professional advice. You should consult qualified professionals before making significant business decisions.

9.4 As-Is Service

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

10.1 IN NO EVENT WILL REACHD.AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION OR THE BASIS OF THE CLAIM, WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO REACHD.AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

10.3 THE LIMITATIONS IN THIS SECTION APPLY TO ALL CLAIMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow certain limitations on liability. In such jurisdictions, our liability will be limited to the minimum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Reachd.ai and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any content or information you submit to the Service; or (e) any dispute between you and any third party.

12. Confidentiality

You acknowledge that the Service, including its underlying methodology, algorithms, scoring systems, and any non-public information disclosed in connection with the Service, constitutes confidential information of Reachd.ai (“Confidential Information”). You agree not to disclose Confidential Information to any third party or use it for any purpose other than using the Service as permitted under these Terms.

13. Term and Termination

13.1 Term

These Terms remain in effect for as long as you maintain an active account or use the Service.

13.2 Termination by You

You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period.

13.3 Termination by Us

We may suspend or terminate your access to the Service immediately, with or without notice, if: (a) you breach these Terms; (b) you fail to pay fees when due; (c) we are required to do so by law; or (d) we determine in our sole discretion that continued access poses a risk to the Service or other users.

13.4 Effect of Termination

Upon termination: (a) your license to use the Service ends immediately; (b) you remain liable for all fees accrued prior to termination; (c) we may retain or delete your Customer Data in accordance with our Privacy Policy; (d) provisions that by their nature should survive termination will survive, including sections on intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

13.5 Data Retrieval

Following termination, you may request export of your Customer Data within 30 days. After that period, we have no obligation to retain your data.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

14.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will be conducted in English. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND REACHD.AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class or representative proceeding.

14.4 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

14.5 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions, except that the Federal Arbitration Act governs the arbitration provisions.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and Reachd.ai regarding the Service.

15.2 Modifications

We may update these Terms at any time. Material changes will be communicated via email or in-platform notice at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service and cancel your subscription.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

15.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.5 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.6 Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, government actions, third-party service outages, or changes to third-party platforms or APIs.

15.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

15.8 Contact

For questions about these Terms, contact us at: Email: [email protected]
Website: reachd.ai

These Terms of Service were last updated on February 17, 2026.