Support
How can we help?
Browse common questions below or reach out directly. We read every message and respond shortly.
Getting Started
What do I need to get started?
A website URL. Reachd extracts the business name, category, and location automatically during setup. The first scan results are available within minutes of signing up.
Is a marketing team or technical knowledge needed?
No. Starter is designed for business owners with no marketing background. Every action item includes the actual text to publish. Copy-paste it onto a website, forward it to a web person, or publish it directly. If a task would take more than a couple of hours, Reachd flags it and suggests a simpler approach.
How fast do AI recommendations change after publishing new content?
AI platforms re-index content regularly. In the Italian Cabinet case study, ChatGPT started recommending the business within 48 hours of the first changes. Full coverage across all five platforms typically takes 1-4 weeks depending on the industry and the type of changes made. Reachd tracks progress automatically.
Plans and Billing
How much does Reachd cost?
Starter is $99 per month per business ($84/mo when billed annually). Pro is $299 per month per business ($249/mo annually). Managed is $499 per month per business ($424/mo annually), we do all the work for you. All plans include a 7-day free trial. Cancel anytime with no long-term contracts.
What is the difference between the Starter and Pro plans?
Starter runs entirely on autopilot: Reachd picks the queries, detects location and language, and sends action items with content 2-3 times per week. Pro adds manual controls: the ability to set custom queries, manage multiple locations and languages, and receive daily updates. Most single-location business owners start with Starter. Marketing managers and multi-location businesses prefer Pro for the added control.
Can the subscription be cancelled at any time?
Yes. Monthly plans can be cancelled at any time with no penalty. Annual plans are discounted 20% and billed upfront. The 7-day free trial can be cancelled before it ends with no charge.
The Product
What AI platforms does Reachd track?
All plans include ChatGPT, Google AI, Perplexity, Claude, and Grok. Each platform uses different data sources and algorithms, so a business can be highly visible on one and completely absent on another. Checking all five is the only way to get an accurate picture of AI visibility.
How is Reachd different from SEO tools like Semrush or Ahrefs?
SEO tools optimize for Google search rankings (blue links). Reachd optimizes for AI recommendations, which work differently. AI doesn't rank websites by keywords. It recommends businesses based on verifiable facts found across multiple independent sources. A business can rank #1 on Google and still be absent from ChatGPT's recommendations.
How is Reachd different from other AI visibility tools?
Most AI visibility tools show a monitoring dashboard with charts and scores. Reachd goes further: it explains why each competitor ranks higher (competitive trace-backs) and provides ready-to-publish content for every action item. Reachd handles the research, analysis, and content creation. The business owner reviews and publishes.
Support and Account
How do I reach the support team?
Email [email protected]. All plans include email support. Pro and Managed plans include priority handling with faster turnaround during business hours.
What are the typical response times?
The team responds shortly after receiving a request. Priority support (Pro and Managed plans) gets faster turnaround during business hours, Monday through Friday.
How do I change my plan or update billing information?
Log into the dashboard, open Settings, and update billing details or switch plans from there. For any billing questions, email [email protected].
How do I cancel my subscription?
Cancel anytime from the dashboard under Settings. Monthly plans stop at the end of the current billing period. Annual plans continue through the prepaid term. No cancellation penalty on any plan.
Still have questions?
Drop a line at [email protected] and we'll get back to you shortly.